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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process91% Recommended
23 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 9:00 AM - 6:00 PM
- Tue: 9:00 AM - 6:00 PM
- Wed: 9:00 AM - 6:00 PM
- Thu: 8:00 AM - 6:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: 9:00 AM - 2:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Replacing Chimney Liners
- Repair Chimneys
- Chimney sweep
- Chimney Caps
- Fireplaces
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-10 of 127 results
1.0
Danielle P.
Bridgewater, MA
2/21/2025
I had them out in 2018 to replace a wood stove flue. I was given a lifetime warranty on all stainless steel parts and labor. No where in the paper work did it say I must use them to service my wood stove. The Stainless Steel Tee failed this year, and when I called in a warranty claim I was yelled at and told that my warranty was void because I did not use them for service. They seemed to only want to hang up on me and get out of fixing the faulty product they sold me. They do not stand behind their work; look elsewhere.
Response from Company:
At Five Star, we take pride in the quality of our work and the integrity of our warranties. However, like any service agreement, our warranty has clear terms that were outlined in the contract you signed. Regular maintenance is essential for the longevity and proper function of your chimney system, which is why our warranty requires that we perform the annual service. Unfortunately, if another company has been servicing your system?or if maintenance has been neglected?we cannot be held responsible for issues that arise. We understand your frustration, but our policy is in place to ensure that all work is maintained to the highest standards.
5.0
Mildred C.
Lexington, MA
2/13/2025
Very easy to deal with. Direct and honest. Very professional and knowledgeable. Also, prompt and on time.
5.0
Jackie H.
Nashua, NH
7/8/2024
Joey and Sean from Five Star Chimney are top-notch professionals. They came out to fix my fireplace, and not only did they deliver exceptional service, but their pricing was also unbeatable. I will definitely do business with them again in the future. Dont hesitate to hire these guys their outstanding portfolio speaks for itself. Truly a five-star experience!
4.5
George E.
Acton, MA
3/14/2024
Thorough inspection. Good explanation of details. Excellent work. Good report on all the occurred.
5.0
John G.
Nashua, NH
3/1/2024
Called about my Chimney cap blowing off. They responded by phone in minutes. Fixed old cap and reinstalled within 24 hours. Very affordable. Would recommend to anyone.
5.0
Martha P.
Salisbury, MA
2/28/2024
Very professional. A pleasant experience.
N/A
Steve F.
Hopkinton, MA
2/23/2024
no
5.0
Sarah Y.
Worcester, MA
3/3/2023
Great experience! They came out for an estimate and did the work in the same day. Very fair price, and they definitely know what they’re doing.
4.5
Winfield R.
Centerville, MA
2/22/2023
Joey and Juwan were efficient, respectful and communicated well-- explaining what was to be done. Good work.
5.0
Gabriel D.
Roxbury, MA
2/9/2023
great work,very good explaining step by step on work done with pictures. Would hire again for future work.
Photos
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