Firm Step Solutions

4.91 | 43 Verified Ratings
Write a Review


11800 David Forti Drive
El Paso, TX 79936
Your use of our services is governed by our Terms & Conditions

Firm Step Solutions

Let us help you make sense of it all.

At Firm Step Solutions, we know your information collaboration is essential for your business, which is why we offer innovative, mission-critical solutions that offer you better availability, improve efficiency and offer flexible, hardware scalable systems that meet the specific needs of your business. Keeping up with the times, Firm Step Solutions also provides disaster recovery solutions to protect your equipment from hazards and outages that can cause multi-million dollar losses. Because of the essential role we play in your business, Firm Step Solutions is committed to creating and maintaining strong relationships with our customers, vendors, and partners, which are built on a foundation of excellence and trust. From the products we represent to our dedicated customer service and support we offer, we know what’s important to you.


Learn how HomeAdvisor screens and approves their pros.

Service Area

  • El Paso
  • Las Cruces
  • Chaparral
  • Fairacres
  • Rincon
  • San Miguel
  • Fabens
  • Hatch
  • Dona Ana
  • Garfield
  • Canutillo
  • La Mesa
  • Mesilla
  • Radium Springs
  • White Sands Missile Range
  • Santa Teresa
  • Mesilla Park
  • Mesquite
  • Organ
  • Vado
  • Chamberino
  • Berino
  • San Elizario
  • See All >

Services Offered

Audio/Visual & Computers
  • Computer Network Install
  • Computer Repair/Upgrade
  • Telephone Jack & Wiring Install
  • Telephone System Install
  • Telephone System Repair

Areas of Expertise

  • Computing NO APPLE / MAC's
  • Telecommunication Specialist
  • Computer Network Eng.
  • Cabling and Infrastructure Installation
  • Avaya IP Office Eng. / Panasonic

Product Brands Used

  • Dell, HP, Panasonic, Lenovo, Avaya, Cisco, Allied Telesis, APC, Epygi, Trend-Micro

Quick Facts

Business Hours
8:00 AM to 6:00 PM
8:00 AM to 6:00 PM
8:00 AM to 6:00 PM
8:00 AM to 6:00 PM
8:00 AM to 6:00 PM
(Please call to confirm)
  • Commercial
  • Small Jobs Welcome
  • Free Estimates
  • Residential
  • Credit Cards Accepted
  • Bilingual


In Business Since: 2001
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.

Firm Step Solutions

My Work
1 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Firm Step Solutions

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 43
  Page 1 of 5
Sort by newest   Date ▼   Rating  
5.0   |  
Review by in El Paso, TX
Mr. Lugo was quick to respond to my situation and performed the service promptly, courteously and fairly priced. I definitely will call him again as the need arises. I have already recommended him to others.
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Courteous, communicative, capable. I could not be happier with the service provided.
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Very friendly, professional and prompt service!! Great price!! AT&T wanted to charge a substantial amount for this service!! Jose is most highly recommended!! ð ð ¼
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Project: Repair, Upgrade or Troubleshoot Computers - For Business
Company was very accommodating and responsive to my needs. Thank you, Mr. Lugo!
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Project: Repair a Telephone System - For Business
Explain everything that he did, very professional
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Very respectable man and extremely professional.
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Project: Install or Upgrade a Telephone System - For Business
Jose was early, professional, knowledgeable and pleasant. He did a great job setting up my phone lines.
Was this review helpful?  
5.0   |  
Professional and courteous. Helped fixed the issue immediately.
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Project: Install, Upgrade or Repair Computer Network or Wiring - For Business
Excellent and very knowledge service.
Was this review helpful?  
5.0   |  
Review by in El Paso, TX
Project: Repair a Telephone System - For Business
Very thorough.
Was this review helpful?  
Showing 1-10 of 43
  Page 1 of 5

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.