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Learn about our screening process

13 Years In Business

Company Details


451 Hungerford Dr, Unit 119-212
Rockville, MD 20850


  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat:
  • Sun:
View All Details & Credentials


Service Details

    Areas of Expertise

    • Appliance - Repair or Service
    View All Offerings and Cities Served


    90 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 90 results
    5.0 Nancy H. Silver Spring, MD

    Adrian arrived at the designated time. Performed the repair and explained all of the details to me. He was polite, courteous and his cost was reasonable. He was very professional and I would recommend Factor to anyone. Quite refreshing to have such a positive experience.

    0.0 Jennifer L. Silver Spring, MD

    I called Adrian about my dishwasher. Based on what I told him he thought he might be able to repair it for a reasonable charge. After looking at it he felt the repair would be too costly and that I'd be better off getting a new dishwasher. He then showed me reasonable, reliable options online and gave me other money-saving advice and tips. I did have to pay his service fee but his honesty at telling me my dishwasher wasn't worth fixing and his assistance in helping me get a new one were worth the fee. If I have other appliances that need repair I will call Adrian.

    0.0 Maxine H. Takoma Park, MD

    Adrian showed up on time, saved me money by not doing unnecessary repairs, and got my dryer working perfectly in a very short time. He is very friendly and doesn't mind answering questions. Even though he was there to fix my dryer, he didn't mind looking at my dishwasher and refrigerator and answering a few questions. I really like this person and will certainly call him next time I need an appliance repaired.

    0.0 Karen N. Silver Spring, MD

    We were very impressed by Factor Appliance -- they were super helpful over the phone and described how to fix the problem ourselves, including the website that we could order parts direct. In the end we decided to have them out to do the work anyway since it would be faster, but still ... our new favorite repair company!

    0.0 Rockville, MD

    Looked at various options to solve the problem. Came up with a cost effective approach. Provided general guidance.

    0.0 Potomac, MD


    0.0 Erin B. Poolesville, MD

    Very pleasant experience. I will definitely call Mr. Laughlin again.

    0.0 David B. Rockville, MD

    Responsive, flexible, & thorough.

    0.0 Joe C. Potomac, MD

    Quick to get an appointment and extremely helpful. Didn't have to worry about him selling me something I didn't need. Will definitely call again when needed.

    0.0 Jean S. Greenbelt, MD

    Honest and trustworthy - highly recommended


    Factor Appliance

    HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

    HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
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    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
      HomeAdvisor checks to see if the business carries the appropriate state-level license.
    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
    3. Verification of State Business Filings
      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
    4. Criminal Records Search
      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
    7. Legal Search for Civil Judgments
      We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
    8. Liens Search
      We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
    9. Identity Verification (SSN)
      HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
    10. Identity Verification (Reverse Phone Lookup)
      We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

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