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This service professional has passed the HomeAdvisor screening process.
Learn about our screening process3 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Water Docks
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 1-2 of 2 results
0.50
Lynn K.
Vienna, VA
5/20/2023
Buyer Beware of Empire EZ Dock Dock owner Lou Franku Frank. I had a float on the dock installed by them on 4/5/23. By the time assembly and installation were done, it was dark. So I waited a couple days to put my boat on the new dock. After the boat was on the dock, I noticed many discrepancies about the assembly and installation. Multiple bolts were loose, the dog bone connecter was separating from the main dock, the poles are out of level (the dock has been hanging up due to that), and the most troubling thing was that my boat stern was still in the water. I notified Lou via text with pictures. He said he would review them and call me back. Well, that did not happen. After multiple attempts to get through with him, he always said he would call back. Once again, that did not happen. When he finally answered the phone, he committed to showing up on Friday, 4/21/23, to fix the problem(s), along with a confirmation call on Thursday, 4/20/23. Once again, no call on Thursday, and no show or call on Friday. Since then, I have posted on the Empire EZ Dock page, sounding off about my dissatisfaction with the product they left me with. Empire EZ Dock immediately responded with, "One of our team members will reach out to you in the morning about making this right once again." You got it not a word. I did get a text that evening from Lou asking if he could call to set up getting my dock 100%. I replied that I would be available tomorrow. No response from the text, and once again. Wait for it. No response from Lou Unfortunately, I have since taken the long and legal route. Please. If you are shopping for a floating dock, steer very clear of the Empire EZ Dock. I have pictures to prove that I am a nitpicky customer, and these are very legitimate issues.
5.0
John K.
Bay Shore, NY
6/16/2022
Easy and great service, Lou really simplifies everything down to a tee.
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