Element Moving and Storage, LLC

Hi Grant, Thank you for your feedback. We?re glad to hear the packing and loading crew in Dallas met your expectations, and we appreciate you recognizing that part of the service. Regarding the delivery in Chicago, we?re sorry you felt the unloading team was rushed. Our goal is always to ensure everything is placed where the client wants it, and we regret if that wasn?t your experience. As for the water damage you discovered later: we understand how upsetting that is. However, it?s important to clarify that your move included extensive conversations with our team?specifically Ashley?on May 22 and May 23 regarding valuation coverage. You were clearly informed that items packed by owner (PBO) are not covered under basic protection and that Full Valuation Protection (FVP) would be required to fully insure your belongings, especially sentimental items. That paperwork was sent to you but never signed or selected. Despite that, we still offered a settlement under the basic coverage of $0.60 per pound, which is standard and was outlined in your estimate and contract. You declined additional protection, even after follow-up calls and clear guidance on how to cover high-value items like your piano. We do not believe we were indifferent?in fact, multiple efforts were made to explain your options clearly and transparently. Unfortunately, because you did not opt into the additional coverage, we are bound by the limits of the standard policy. For more clarity on consumer rights and coverage options, we encourage you and others to review this guide from the Texas DMV: https://www.txdmv.gov/sites/default/files/body-files/hhgbrochure.pdf

Thank you, Andrei! We?re so glad to hear everything went smoothly and professionally. It was a pleasure working with you, and we?d be happy to help again anytime you need us. Safe travels and all the best in your new home!

Thank you, Brad! We?re glad to hear the team was prompt, detailed, and easy to work with. We appreciate the trust and hope to help you again in the future!

Hi Steven, Thank you for your feedback. We?re truly sorry to hear you were disappointed with parts of your experience?especially after choosing our White Glove service. That?s not the standard we aim for, and we take concerns like this seriously. That said, we do want to clarify a few things. Our team went over Full Value Protection coverage during the sales and coordination process. If any items were damaged or went missing, we absolutely encourage you to submit a claim so we can investigate and address it properly. The protection you selected does allow for compensation when properly documented. We understand how upsetting it is to discover something damaged or missing. That?s why we urge all clients?especially those with sensitive electronics or high-value items?to work with us closely during packing and inventory. Our goal is always to deliver a smooth, secure move. If you haven?t already, please reach out to our claims department so we can look into this further and try to make things right. We do care, and we appreciate the opportunity to address it.

Thank you so much, Brenda! We?re glad we could help with your move and even more grateful you chose to pay it forward by donating your furniture. It?s always an honor to work with kindhearted clients like you. Wishing you all the best in your new place!

Thank you, William! Short and sweet?we love it! We appreciate your trust and hope to work with you again in the future!

Hi Daniel, We?re sorry to hear that your experience didn?t meet expectations. We?d like to better understand what went wrong and see if there?s anything we can do to make it right. Please don?t hesitate to reach out to us directly?we take your feedback seriously and appreciate the opportunity to address it.

Thank you so much, Geri! We?re honored to hear this was your least stressful and most efficient move?especially with your experience moving so many times. It?s great to know our entire team?from the coordinator to the crew?delivered the level of service we strive for. We truly appreciate your kind words and hope to be your go-to team for any future moves!