DrTech

Thank you so much for taking the time to leave such a kind and positive review! I'm thrilled to hear that you found our services professional, honest, and friendly. Delivering top-notch customer service is what DrTech is all about, and I'm delighted that you had a great experience with us. If you ever need assistance with your technology needs in the future, please don't hesitate to reach out. We're always here to help you. Thanks again for choosing DrTech, and we look forward to serving you again! - Hafedh (Jim) Jameel

Hey Janice, thanks for taking the time to share your feedback. I am glad to hear that our communication and explanation of the work resonated well with you. I noticed you gave us 4.5 stars for Quality and I am curious to know if there was something specific that might have fallen short of your expectations. Your input is valuable to us, and we are committed to ensuring top-notch service. Feel free to share any details, and we will make sure to address them. Your satisfaction is our priority.

Byron, Thank you for taking the time to share your feedback about our recent service. We apologize for any inconvenience you experienced during our visit to connect your computer parts and set up the TV system. Our goal is always to provide the best possible service to our customers, and we regret that your expectations were not met on this occasion. We understand your frustration with the missing cables and accessories, which made it challenging to complete the job to your satisfaction. In our efforts to help resolve the issues, we searched for the missing items in the provided boxes but couldn't locate them. We also attempted to assist you with connecting the TV to the sound system, despite this not being a service we typically offer. We do want to clarify that, as a service provider, we rely on customers to provide necessary equipment, such as specific cables and components, for their devices. However, we understand that labeling and organizing these items after a move can be challenging, leading to some difficulties during the service. While we empathize with your frustrations, we kindly request that we approach this situation with mutual understanding. As a customer, your input is essential to us, and we appreciate the opportunity to work together in achieving a satisfactory resolution. If you could kindly provide the missing cables and accessories, we would be more than happy to reschedule the service call-out and complete the job to your utmost satisfaction. Once again, we apologize for any inconveniences caused, and we hope to have the chance to address your concerns and provide you with the excellent service you deserve. Please feel free to reach out to us directly if you have any questions or would like to discuss the matter further. Sincerely,

Thank you very much for your time and your words, they mean the world to us. Really appreciate your business and, as usual, always happy to help. Thank you

Happy to help any future project of yours. Thank you

Appreciate your words and your time in sharing your five-star experience with DrTech. thank you, thank you, thanks.

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