Delta Air Conditioning, LLC

Jonathan, Juan and Ricardo worked on replacing two large air conditioning units and two heating units. Dale and his son worked on replacing our water heater. All the work was done in less than a day. They were all knowledgeable, professional and a joy to work with. They did a great job installing the equipment, having a great deal of equipment and packaging removed and going the extra mile by sweeping up all areas in which they worked. I highly recommend this company.

While the sales process was excellent and we adored our sales representative, the installation of TWO new air conditioners was a nightmare. From the lack of professionalism from the install crew, most egregiously the install lead, to the shoddy installation. This install was a nightmare. The outside units were not level at first. You could see from the street that they were not. That was haphazardly corrected, but it was still not level. The pads were 90 degrees off, so the units were not properly centered. In an attempt to level them, gravel was shoved up under the pads and a couple of shims were placed between the unit and the pads. The wires were not run through the rubber grommet but through metal, where they would wear and short out over time from the normal vibrations of an AC unit. The lead installer never introduced himself. I only knew he was in my home because he was speaking so loudly on his phone that 2 techs had shown up earlier. Only one introduced himself. The lead installer was rude and condescending and straight-up lied to my face about a conversation with my spouse. Photographs were taken inside my home, next to family photos, without my permission and without even letting me know new or additional Delta employees were inside my home. The only reason a conversation was had about photos is when I came out of my home office to ask about the paparazzi flashes and get my good side comments that were happening around my thermostat and family photos. This is far worse than the shoddy install and the lead attitude of the installers, as this is a major violation of privacy and trust. When we called to complain, the office manager also lied about the team taking photos inside my home without an introduction or permission. Turns out, he was part of the photography escapade! We had to ask every few days for several weeks to get the invoice and paperwork for the labor warranty we purchased. While Delta did come out and fix the installation issues, nothing can undo the damage done by rude and unprofessional employees inside your home, or the violation felt by having someone taking photos in your home while you were unaware they were there. The owner demands that customers be treated like family. Not true, unless you hate your family. We asked to speak with the owner about all of this and are still waiting on that return phone call. It has been two weeks! I will never use or recommend them to anyone.

Reliable

Excellent company! Got ac installed in 2018. Yesterday it had to be rebooted and John walked me thru it over the phone versus sending a tech and costing me $80!

Was very happy with their work. They were very professional, the installers worked very hard and very fast, cleaned up after themselves. I would use them again

Installed 2 new AC units after one went out In 113 heat. Professional team,, on time, cleaned up perfectly when completed and all very courteous. Definitely recommend them.

They promptly installed 3 heat pumps for me with extended warranties. The services after installation were timely provided as well

By word of mouth best advertising. On 8/19 I had to have a surger pro installed. $281.00, The original they failed to install it at the time of installation when it was new. on 6/26, 2020 I had to have a Compressor saver kit installed, $358.00. I am told that I need my vents cleaned, something like $800.00. I'm sorry, I am a very clean person but, I can't afford that. The young man that came to do the check was wonderful, honest and very respectful. Just want you to know I paid a lot for that A/C and would not expect to have so many extra expenses .

Good service and knowledgeable service technician. He explained every step of the way what he was going to do for the system. After inspecting the unit he took pictures to show us what he found during the inspection. We invested a lot of money for duct cleaning the entire system and the blower wheel but it will be well worth it if the type of cleaning promised is done.

Considering the coronavirus shutdown of services they made accommodations for installations and problem solving.