Captain Soot Home & Chimney Repair, Inc.

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25 Years In Business

Company Details

Contact

60 Baylawn Drive
Copiague, NY 11726
captainsoot.com

Hours

  • Mon:
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Achievements

Service Details

    Areas of Expertise

    • Fireplaces
    • Chimneys
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.3
    12 Verified Reviews
    • 5
      8
    • 4
      2
    • 3
      1
    • 2
      0
    • 1
      1
    Showing 1-10 of 12 results
    5.0 Regina L. Bohemia, NY
    9/22/2019

    One of the most reasonable quotes. Came out twice to see house and hearth setup. Great communication. Work was neat, precise, our roof was tricky but managed it just fine. Cleaned house totally, like no work even done.

    4.5 Albert L. Mattituck, NY
    7/29/2018

    Captain Soot installed my chimney and, after another service call, also cleaned and swept the chimney. Very pleased with the workman ship and responsiveness!

    5.0 Scott R. Mount Sinai, NY
    10/1/2017

    3.0 J R. Bay Shore, NY
    8/26/2017

    Still finding cigarette butts and putting nails back into rafters. Can't try stove until it's colder.

    4.0 Lake Ronkonkoma, NY
    3/4/2017

    5.0 Barbara L. Smithtown, NY
    1/21/2017

    This was a very professional job, and we are very happy with the result. I recommend him highly.

    5.0 Mary S. Port Washington, NY
    10/13/2016

    Several of my family members who live out of the tri-state area had installed fireplace inserts, and they were really pleased with them. The price they paid was considerably less (about 40% less) than the places I checked on Long Island. I wasn't about to overpay for a fireplace insert because I went to a fancy showroom. Looking on Craigslist.com, I found Captain Soot. He asked me to describe my fireplace (which was built in 1962) and provide him with overall outside dimensions and depth of the firebox. He suggested the same model that my family members had installed, and the price was right! I also needed a new chimney which he gave me a good price on. The Captain almost seemed too good to be true. I thought there had to be a catch, but no! He showed up when he said he would, with the fireplace model & finish we discussed, with the new flue, all at the price we discussed and did everything professionally and quickly. We have had our insert for two years, and the Captain recommended that after two years we get the flue cleaned. There is no one else would would rather have maintain our fireplace. Highly recommend!

    5.0 Silvia S. Bellmore, NY
    8/24/2016

    Very nice to deal with

    5.0 Glenn T. Roslyn Heights, NY
    3/27/2016

    Captain Soot came in and completed all stone work, replaced damper, and changed piping into furnace in just 1day!

    0.50 Pound Ridge, NY
    3/2/2016

    Captain Soot installed our fireplace a few weeks ago. We needed to call a maintenance service to fix the unit. It was installed dangerously incorrectly!! The pilot light was installed backwards and the fan was never hooked up. We have called the company and are waiting to hear if we will get the $750 refund which was the price of the install. The beautiful, expensive, tempered heat resistant glass cover is permanently etched due to improper placement of the decorative glass covering the burner. The gas popped because the glass was covering the holes and dirt and glass pieces are now stuck to the window for the fireplace. We want our money back for the dangerous installation so we can buy a new glass piece.

    Response from Company:

    Lets look at the facts here. When we worked at your home there was no gas or electric run as of yet to hook up to the unit. All we did was put it in place install the vent. After we had done that your general contractor who you got the unit from had to install electric and gas to the unit. The blower we hooked up to your signature control module still needed to be plugged into a outlet located inside the lower control area of the fireplace. This could not be done because your general contractor still needed to run electric to the unit. In order to Run the electric to the outlet inside the lower control area of that particular fireplace and plug in the control module . YOU MUST DISSASEMBLE THE BOTTOM OF THE FIREBOX . Therefore the bottom of the firebox was disassembled AFTER MY PART OF THE JOB WAS COMPLETE which requires the media to be removed and replaced. Furthermore the gas had to be hooked up BY SOMEONE ELSE AFTER MY PART OF THE JOB WAS COMPLETE. More Than that SEE PAGE 45 FIGURE 2 OF YOUR OWNERS MANUEL THE PILOT IS A COMPLETE ASSEMBLY consisting of the ignitor, pilot,thermocouple and thermopile THIS IS ASSEMBLED AT THE FACTORY NOT BY ME OR ANYONE ELSE. IF your pilot light was installed backwards ( PHYSICALLY IMPOSSIBLE AGAIN SEE PG 45 FIGURE 2) it was done at the factory in that case contact the dealer you purchased the unit from. If anyone thinks what I am saying is not true go to majestic products com download installation and operating instructions for the Echelon.

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