Bioguard Pest Control, LLC

The rep *guaranteed* I would see a distinct difference in interior house temp once the insulation was blown in... I have seen little to no change. After looking at the insulation, it was not spread out evenly in the attic, literally just blown in. It looked like an insulation mountain range. I did ask them to come level it off, which they did but I should not have to. I was impressed with the quote given but I guess the saying holds true, you get what you pay for.

Start to finish great people to work with

Great quote and scheduling is easy. Carlos is great to work with. Look.foreard to having insulation added!

Project not completely done yet, but satisfied thus far.

Bioguard gave an accurate estimate of the work needed to eliminate the pests. 2 years and still satisfied with their work.

The initial experience was good - elimination of attic rats. The year contract was a mistake. I understood from the salesman that with quarterly service technician would check the attic for any sign of rodent return. On the first service confusion over whether we had paid for initial service. I finally pointed out to the office staff that credit card information was on the receipt. The latest service was a disaster. Unfortunately, the tech collects the check for service before he starts. We learned then that he could not go into the house. Really? How could he check the attic and treat the kitchen? The office told me than they should have notified but admitted that they had not. I want to terminate the contract and get a refund for the last service which was unacceptable. I was told by the office staff that the $86 for service was already credited to our account and there was a $100 cancellation fee. Rather than a prolonged battle over the $86, I suggested they apply it to the cancellation fee and I have sent them a check for the balance, $14. I have not heard from them yet.

This company has poor customer service and when you cancel contract they just keep billing you.

Friendly, efficient, professional, dependable. I'm generally quite pleased with the company/representatives, but will be more gung-ho when it looks like the problem is solved completely. Might report again in six months or so.

They know what they're doing!