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13 Years In Business

Company Details

  • Verified Licenses

Contact

3615 Francis Circle, Suite 700
Alpharetta, GA 30004
www.bestdealmovers.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Moving Household Goods
    • Vaulted Storage
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.0
    187 Verified Reviews
    • 5
      129
    • 4
      18
    • 3
      7
    • 2
      4
    • 1
      29
    Showing 1-10 of 187 results
    0.50 Joy C. Waleska, GA
    6/29/2024

    I used Best Deal Movers six years ago and had a wonderful experience with them - no damages and a great team. Because they were so great then, I used them again which was a horrible mistake. They damaged my baby grand piano, lost the rod to the foot petals, damages exceed $5,000 to many other items including a gold inlaid leather top desk. They lost all the brackets to my lamp shades, bolts for the bed frames, and I could go on and on about the damages. They then placed items in the wrong floors even though everything was clearly marked as to location and they were given a diagram identifying each room. I guess they couldn't read. I was then overcharged $2,900 because it took them longer to unload since they had to redo things and they took multiple breaks and sat around talking to each other. I filled out a damage report sent it to them and was then told that I had to take pictures of all the damages and send to them or they would NOT process the damage claim. I asked them to send someone out to take the pictures and they refused. They also refused to refund the overcharge. So now I have paid almost $10,000 for a move that was a complete disaster! It has taken 2 weeks for someone to respond to my phone calls. At this point in time, I will turn this over to my law firm to handle. I am 76 years old and cannot and will not be treated this way!!!!! DO NOT EVER USE THIS COMPANY!!!!!!

    3.5 Adi R. Suwanee, GA
    6/26/2024

    Had issues during the day of the move including unprofessional staff.

    1.0 Derek B. Buford, GA
    6/7/2024

    WARNING - DO NOT USE BEST DEAL MOVERS AND STORAGE My move was May 31, 2024 WARNING - Do not expect any customer service from this company after the move. Two of the movers they sent were untrained and unable to perform and then they charged me over $1600 more than quoted. Original quote was for $3235. Over charge of 50%! The scheduling team, estimator and the move team were very respectful and three of the moving team were clearly experienced and able to perform. Two of the team struggled so much I had to help unload. Don't be fooled into hiring this company based on the before move team. The post move customer service is horrible! I had to call multiple times to try to resolve this. I called their main office and Will, who said he is responsible for charges, was told by his boss they would not make any adjustments. They have to pay their team, so they would not make a change. I asked to speak to his boss and was told he does not keep normal office hours. They were only moving furniture, no boxes. All furniture was broken down and ready to move. They came to the hose performed an estimate and missed it by more than 50%. Clearly bait and switch. I highly recommend you do not use this company due to customer support after the move. WARNING - DO NOT USE BEST DEAL MOVERS AND STORAGE

    Response from Company:

    Thank you for sharing your feedback with us. We truly appreciate the opportunity to address your concerns and clarify the circumstances surrounding your recent move. Firstly, we want to express our gratitude for choosing our services for your relocation needs. We understand that moving can be a stressful experience, and we strive to make it as smooth and efficient as possible for all our customers. Regarding the discrepancy between the estimated and actual time of your move, we apologize for any inconvenience this may have caused. As you mentioned, the additional inventory beyond what was initially estimated naturally extended the duration of the job. Our team made every effort to accommodate these changes and ensure the safety and security of your belongings leading to no damage. Regarding your comment about our crew, please rest assured that all our team members are experienced professionals dedicated to providing top-notch service. While it's true that the job may have taken longer than anticipated, it was not due to any lack of skill or diligence on their part. Our movers are trained to adapt to various circumstances, including unexpected increases in inventory, and they worked diligently to complete the job efficiently and effectively. We also want to emphasize that open communication is a cornerstone of our service philosophy. From the outset, we strive to provide clear and transparent estimates, as well as updates throughout the moving process to keep our customers informed every step of the way. We sincerely apologize if there was any misunderstanding regarding the duration or cost of your move. While we regret that your experience did not meet your expectations entirely, Customer satisfaction is our top priority and we are sorry you feel unsatisfied with your experience.

    5.0 William B. Temple, GA
    5/29/2024

    I don't see how people are having these negative experiences. I had them move me and it did take a little longer, but I understand that it's just an estimate. They moved quickly and efficiently and were polite. They protected my furniture with blankets and were just awesome all around. Would definitely recommend

    1.0 Linda C. Haleyville, AL
    5/28/2024

    The most horrible experience I have ever had! The movers left half of my items behind! I had to remove and load my TV's and mirrors! The mover in my house was totally incompetent. They took the easiest items to move and left the rest. The supervisor of the crew kept putting me off when I questioned him about why they were leaving things. He never told me they were leaving and the crew and trucks just took off. The person I talked with was sweet, but also incompetent. She kept putting me off for the settlement of my claim for a year! I never received compensation for my tremendous loss! This is a horrible company and I would not have them move anything! Iwould warn people to beware of them. They promise a good move and you get a disasterous experience!

    Response from Company:

    I understand your frustration, and I appreciate you reaching out to us, even after two years have passed since your move. It's deeply concerning that your TV and mirror were left behind during the move, causing you inconvenience. While it's regrettable that you declined our offer for the crew to go back to retrieve the items when you contacted us on your move day, we acknowledge our responsibility for the oversight. Your feedback, although delayed, is still crucial to us. We will thoroughly review our processes to prevent similar incidents in the future. If there are any outstanding issues or concerns you would like to address, please let us know. We are committed to resolving this matter to the best of our ability and regaining your trust as a valued customer. Thank you for bringing this to our attention.

    1.0 Lisa M. Marietta, GA
    5/23/2024

    I had somewhat of a complicated move starting with packing and storage while my daughter and I found a more permanent property which we did in 2 months. When we were ready to move to the new residence, I had my storage items moved a week earlier from the move from my daughters. Unfortunately, some very dear items of mine did not make it, and are evidently nowhere to be found. A kitchen box containing a very expensive hand blown glass bowl is missing, some very personal artwork is missing ( 4 items that were irreplaceable family heirlooms) and after repeated calls it yielded NO results. Secondly, during the move from my daughters, the move in from the truck resulted in repeated bringing of upstairs boxes to downstairs, and downstairs boxes to upstairs. A couple boxes marked fragile were broken beyond repair upon unpacking. If you have any chance, pick another more reputable moving company who will stand by what they advertise.

    Response from Company:

    We appreciate your feedback regarding your recent moving experience, but we must address several points raised in your review. Firstly, it's disheartening to hear that despite your apparent satisfaction as indicated by the positive comments on our company comment card, you've chosen to publicly disparage our services. We take pride in delivering exceptional service, and your failure to communicate these concerns directly with us before resorting to public criticism is disappointing. Secondly, regarding the missing and damaged items, we take these allegations seriously. However, we must stress that our claims department cannot address issues that haven't been formally reported. We have not yet received the claims form back from you, filled out with the items that you are claiming. In conclusion, while we regret any issues you've encountered, it's essential to engage with us directly and provide the necessary information for resolution. We remain committed to addressing your concerns, but cooperation from your end is imperative. Should you decide to pursue resolution, we urge you to complete the claims form and provide any additional documentation promptly. We value your business; we're prepared to resolve these matters to the best of our ability. Thank you for your attention to this matter.

    5.0 Miles M. Atlanta, GA
    5/11/2024

    The actual move has not yet happened & will update upon completion

    4.0 Kathryn A. Atlanta, GA
    5/10/2024

    They kept me informed about their ETA. The team had plenty of blankets, 2 hand trucks and ramps along with the lift truck. They worked carefully and efficiently.

    Response from Company:

    Thank you so much Kathryn! We are very grateful for your business and look forward to helping you with any moving needs in the future! - Madison Morrison

    5.0 Lynn W. Woodstock, GA
    5/4/2024

    Excellent Service all around, arrived right on time, took great care of Momâ s belongs, very professional but friendly, and very fair competitor pricing too.

    Response from Company:

    Thanks for your kind review, Lynn! We are so glad everything went smoothly on your move, and we look forward to heling you with any more moving needs in the future. - Madison Morrison

    5.0 Diana F. Murrayville, GA
    4/17/2024

    So glad we chose Best Deal Movers!!! Cannot say enough great things about these guys. We did a 2 day move with 3 trucks and 6 guys. The first day they loaded all of our things and the second day they unloaded all of our things. They were professional, efficient and careful. They went above and beyond for us and because they did we had a perfect move!!! 100% recommend!!! Couldnâ t be happier!!!

    Response from Company:

    Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We are so glad that you chose and enjoyed our services! - Thomas Becker

    Photos

    Best Deal Movers, LLC
    5
    Storage Facility
    3
    Best Deal Movers

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