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Bear Mountain Custom Painting

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20 Years In Business

Company Details

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Contact

1690 Redi Road
Cumming, GA 30040
bearmountainpainting.com

Hours

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Service Details

    Areas of Expertise

    • Full Service Painters
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.5
    50 Verified Reviews
    • 5
      42
    • 4
      3
    • 3
      2
    • 2
      0
    • 1
      3

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 50 results
    0.50 Cheryl W. Cumming, GA
    11/29/2021

    We do not normally post reviews good or bad, but felt the need to do so in this situation. Bear Mountain Custom Painting performed a complete (ceilings, trim, walls, doors) interior job for us in June of 2020. (Our home was 6 years old at the time.) We were dissatisfied with the company*s workmanship that was, in our opinion, of very poor quality. Upon contacting the owner, he immediately blamed the issues on the house settling prior to even viewing the issues. When he actually did visit our home several weeks later, he again stated that any issues were due to the house settling. When inquiring about his 36-month workmanship warranty, he claimed that he determined the workmanship was of good quality and we had waited too long to contact the company. We filed a BBB complaint which was answered with many contradictions. The BBB complaint was considered *resolved* simply because the owner responded to our complaint. We had no recourse but to file in civil court to try to recoup some of our losses. We won our case in civil court. The owner immediately appealed to state court. We reached out to the owner with an attempt to settle prior to state court with no success. We had no recourse but to hire an attorney to represent us in state court and are awaiting a trial date. Pictures have been shared with the owner via email and then again in civil court. The attached pictures are just a few among many and speak for themselves.

    0.50 Laurie K. Atlanta, GA
    7/9/2021

    I hired Bear Mountain in November of 2020 to install 8 doors and put in about 8 feet of shiplap. They ended up installing mismatched doors b/c they were not able to find matching doors for my project which they thought was acceptable. They thought I would not notice but I did. I insisted that all of the doors be the same and when the owner could not produce them he insisted on full payment of the contract. I refused to pay the the full amount for work that was not completed. I gave him 6 months and the job was still incomplete. He never installed the corrected doors, or all of the door knobs and paint. I sold my house in July 2021 and found out that he put A LIEN on my house for the full amount plus late fees even though I have communications with him that the job is not complete so I had to pay him in order to sell my house. This is who you are dealing with folks. DO NOT HIRE THIS COMPANY. Do yourself a favor. There are lots of other moral contractors out there. I wish we could attach documents to these reviews.

    Response from Company:

    This client essentially cancelled the remaining work which was installing some doors that were then found out to be discontinued (out of our control). We offered several alternatives that were basically an upgrade which the client refused due to minor differences. After extensive searching, we located 2 of the discontinued doors in another state, and drove 8 hours roundtrip to get them for this project. After we had successfully picked up the doors, the client became very unavailable during the scheduling process. After many scheduling attempts, the client then stated the doors were no longer wanted due to selling the home then shorted us the payment. Ultimately, after we were unsuccessful resolving this matter with the client directly, we executed our contract to collect payment due. We wish this client the best of luck moving forward with future home improvement projects.

    5.0 Kristine A. Jasper, GA
    2/27/2020

    Highly recommend! Great communication, helpful and friendly. Workers were skilled, honest, punctual and polite. Will use them for our next project.

    5.0 Jean B. Jasper, GA
    11/5/2019

    The painters, the ones who are actually did the job, were first class! Very meticulous as to painting and carpentry. I appreciate that the contract spelled everything out to prevent confusion. Painters finished our large house in 7 days. The administration was very good in ironing out any questions or problems. The quote for the job was reasonable and medium in price with the quotes we received. I would recommend Bear Mountain highly.

    5.0 Cathy C. Cumming, GA
    10/28/2019

    I can't say enough good things about this company! If I could give 10 stars, I would! The receptionist, Megan, was so accommodating, and made me happy, that I made the call requesting their service. Robb, well, I can't possibly explain how helpful he has been! He is always available, even visited the proposed work site, my home, on a Sunday! He has constantly monitored the job site, and answered all my questions. The crew is amazing! They started this morning, and worked a full day without stopping. I had a horrible experience with a contractor, who has taken 3 months to built my screen porch, and taken advantage of me. I feel like everything is going to turn out good, only because of Bear Mountain! It pays to investigate a company, and go by their reviews. You know its an outstanding company when someone takes the time to write a good review! I would give them 100 stars if I could. Their pricing is great, and so far, everyone has been nothing short of being 100% professional! I am going to let them do my whole house next!

    5.0 Chris H. Cumming, GA
    10/24/2019

    Exceptional work...Roy and his assistant did and incredible job with so much attention to detail. Punctual, professional and courteous! Would definitely use this company again!

    5.0 Vic S. Jasper, GA
    9/6/2019

    If you are looking for a company that has excellent communication skills, is professional, and very detail oriented, then this is the company for you. I was continually impressed with their attention to detail. Luis and Osbian were consummate professionals. They maintained a clean work environment, identified daily goals at the beginning of their shift, and reviewed the progress made at the end of the shift. They arrived on time and worked diligently throughout the entire day. The Project Managers were frequently on site to support their crew and to check in to make sure we didn't have any concerns. The office staff made calls at the end of each day to maintain communication and address any concerns. I have to say that I was impressed many times over with Bear Mountain Custom Painting. I highly recommend them.

    Response from Company:

    Vic, we are extremely happy to hear you had a wonderful experience with our team! You were wonderful to work for and if you ever need help with any future projects, please don't hesitate to reach out to us!

    4.5 Garrison D. Dacula, GA
    8/27/2019

    Great company to work with!

    Response from Company:

    Garrison, we're extremely happy you enjoyed working with us! We certainly enjoyed working with you as well. If you need assistance with another painting project in the future, please feel free to reach out to us!

    5.0 Don S. Jasper, GA
    8/24/2019

    Honest and caring company. Constant communications by them made sure the job went well. Workers were very polite and hard working. All in all very nice experience

    Response from Company:

    Don, we are so happy to hear you had a great experience with your painting project! You were great to work for and should you need help with another project in the future, don't hesitate to reach out to us!

    Photos

    Bear Mountain Custom Painting
    5
    Exterior Painting
    8
    High Performance Flooring
    13
    Deck & Fence Staining
    9
    Exterior Painting
    10
    Interior Painting

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