Assurance Power Systems, LLC

Is there any way to give negative stars? If so this would be a warning to you. Some installs may go well but the processes at this company are completely broken. Imagine signing a contract receiving confirmation only to find that your permits still haven't been filed 5 months later. Then try and reach out for status to APS for 3 weeks and never receive a single call back? Then get an email asking for more money to complete the job? Does this sound like extortion? It is mind boggling how this is an A+ rated company.

Do not expect any communication from this company. They do not seem to know what that word means and are excellent at not following through on their statements or getting things done smoothly or professionally. The salesman was VERY attentive until he got my deposit. Then he completely dropped off the face of the earth and was never reachable. I had a whole home generator installed, gave them a copy of my survey which they told me was not an acceptable copy and they had to get their own only to waste a few weeks and get the EXACT SAME thing I gave them weeks earlier. Not similar, but identical. When I tried to find out the status of my "project" as time went on, no one seemed to know anything and all they did was pass the buck to the next person who knew less than the last person I spoke to. That is, when you finally heard from them because they do not believe in returning calls or emails. On multiple occasions, this company's idea of scheduling was to call you on their way to your house, expecting you to be home, but at no prior time was that date or even that week discussed for them to come out. It was as if they felt you should be sitting at home waiting for them for a 6-8 week period! We are not talking about a situation where we discussed them coming out on a specific day and then they call to confirm they are coming out In a 4 hour block, we are talking about multiple instances of no discussion at all of a date or even approximate date to come out and then all of a sudden a call comes in "we will be to your house within 30 minutes". Completely out of the blue. These issues of scheduling and communication were brought to the attention of the administrative and labor staff on many occasions to no avail. Attempts to speak with the company owner fell on "I'll give him the message and have him call you back" which as is typical for this company's lack of communication skills, resulted in me never speaking with the owner. To this date, I have not heard from him. Once installation started, a 2 day job took 5 days if you do not count the additional 6th day I had to stay home and miss work for an inspection they cancelled without notifying me or the two other time they had to come out to repair things that were admittedly their fault. Total 8 days! The inspection I am referring to was my final inspection and was reconfirmed 3 days before the inspection date with the manager at APS and then cancelled without anyone notifying me. The manger's reply when I questioned what happened and why I wasn't notified was "my apologies, someone should have called you." I came to find out it was cancelled by this same man BEFORE he confirmed with me that it was scheduled. He fully knew it was cancelled when he confirmed with me, just "forgot". The workmen were always very polite, although not very neat and did cut some obvious corners such as accidentally busting a water pipe and trying to repair it with duct tape. Yes I

They were wonderful

Scheduled job one week out and required payment prior to coming out to give me a diagnostics

Very trustworthy company that actually does what they say they will do!!

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