Arnold's Home Improvement, LLC

Entire upstairs bath was gutted , walk in shower in place of jacuzzi tub replaced double sink and cabinets, floor, lighting, toilet bowl, 2 ceiling exhaust fans. drywall miscut behind sink back splash, floor miscut at base of sink cabinet, special built cabinet was nailed in place in corner without asking owners, could not get wiring for ceiling light and exhaust fan correct, had to hire outside professional. Dry wall repair has cracked or peeled 3 times in 2024, May need to get legal rep for this one, it is cracking again. Do not hire this company you cannot depend on them doing professional repair work.

From start to finish, I had a great experience. My sales appointment was scheduled quickly. We signed the contract and they were honest that they were scheduling about a month out. The project manager contacted me when it was time to get started and let me know the time line expected from start to finish. The crew did a great job and the fact that they did not have to bother me at all showed me that the salesman and project manager had everything set up behind the scenes. My new roof is beautiful and I could not be happier about the work done and the process it took to get here!

Hired this company to fix roof issues that developed 8 years after 4 Guys and a Roof re-roofed my entire home. Shingles kept working loose in stiff wind and ultimately 4 Guys stopped repairing my roof issues. Called it an "act of God" which they don't cover. Arnold's Home Improvement stepped up and fixed my shingle issues and so far so good. Nice not hearing shingles thumping when it gets windy outside.

Got my siding done after an Employee of ours had Arnold's do their roof and referred them. Job well done! I would recommend them to anyone.

From the first contact to final completion it was a long time but was told that from the start.

The staff was very friendly and knowledgeable. I had a wonderful experience. They worked around my busy work schedule without any problem. The quality of their work was excellent. I plan on have some other projects around my house done by Arnold s Home Improvement. I am a very satisfied customer.

It started out ok but they don't follow up and didn't finish.

Brian and Danny were fantastic and did a great job as did the project manager. The front office personnel and time management however was so lacking that I'm not sure I would use them again. I contracted with them in January and was told that they couldn't start until May, which I agreed to. When May arrived I had to call several times to get a start time but finally got a date of May 22, however when May 22 came and I called to confirm I was told they were a month behind and would call me back with a confirmed time. Of course, what is now becoming a pattern, I received no call back. I called them a week later and was finally given a date of Monday June 25th, over 6 months after originally contracted. However, again no one called me to confirm so I called on Friday June 22 to confirm they would be there on Monday, and was told they would be there between 8:00-10:00 to start. So, I took Monday off to meet with them and no one showed up. I called Arnold's back at noon to find out where they were and was THEN told there was a mistake and they wouldn't be there until Tuesday causing me to take an additional day off. The quality of work was great but I can't deal with their front office again.

If I could provide a "0" rating for customer service, I would. The installer was very meticulous and did good work but everything else about the service was HORRIBLE!!! The bad experience began shortly after the contract was signed. I was told I could post-date my deposit check. My check was cashed before the date posted on the check and caused an overdraft on my bank account. I wanted the work done in mid-Spring, but I had to call them to place me on the schedule, because I didn't receive a call from them. They didn't arrive on the scheduled date, because they were "behind on other jobs". During the contract negotiations, I was told the job would take 1 day, It took more than 2 weeks which conflicted with my work schedule. I couldn't shower for 2 weeks. Fortunate for me, I have another bathroom with a bathtub and was able to take a bath (we know showers are quicker, though). Needless to say, their project management skills are terrible. Although they have received an A+ rating with the BBB, I give them a rating of D-.

Arnold's staff was very professional and hard working. Very happy with the quality of work done on my house. When there was a mistake that had happened, they quickly corrected it without any problems. Highly recommend them.