Arctic Air Services, Inc.

We hired Arctic Air to install a new two-stage, 4-ton Trane AC unit along with new R8 ductwork in our home in Sarasota. They arrived on August 1st to begin the installation, and things quickly went downhill. Right from the start, they were disorganized, and after only a couple of hours, I checked on their progress and realized they had not brought the R8 ductwork we had explicitly requested. Instead, they brought cheaper R6 ductwork, which provides inferior insulation. After phone calls with the salesperson and the office manager, they eventually dropped off the correct R8 materials. I should not have had to babysit them to ensure I got the product I agreed to. They finished the job the next day, on August 2nd. The drywall around the new ductwork was completely wrecked. It was so poorly done that air from inside the house was drafting through a hole in one area, and left gouges and holes in other areas. On top of that, the air handler in the garage was sweating so much that water was pooling on the floor beneath it, with condensation beads running down the sides of the unit. I immediately called Arctic Air to report these issues. On August 6th, they sent someone to inspect the job, and the technician confirmed what I already knew: they had done a shoddy job, and there were multiple issues that needed fixing. The next day, August 7th, they sent the original installer back to fix the problems. His fix was to slap some tape over the drafty drywall holes. As for the condensation issue, he told me, "It always sweats like that in a garage. Unsatisfied, I got a few second opinions, and every one of them confirmed the condensation issue was excessive and that the drywall was left in an unacceptable state. These were not minor cosmetic problems they indicated poor craftsmanship and lack of attention to detail. I contacted Arctic Air again, and on August 13th, they sent a technician to add a bit of insulation around the air handler, saying, â Let see if this helps. It did not. The condensation continued, the drywall remained in bad shape, and the ductwork was still subpar. I had to call them back yet again. On August 16th, the operations manager himself came to inspect the job. He admitted that the installation was poorly done and agreed to fix the drywall and the condensation issue. At this point, they also suggested installing a new filter box, something they had not mentioned when they sold us the system. Why was not this brought up during the initial consultation? Additionally, they claimed to address the ductwork issues the county inspector had failed. On August 28th, they returned yet again. This time, they partially fixed the condensation issues about 70% of it was resolved and did an adequate job fixing the drywall. However, the ductwork problems persisted. On September 11th, Arctic Air came to address the ductwork that had failed the county inspection, yet again, but they claimed nothing was wrong and left without fixing anything. The same pattern repeated on October 1st: they showed up to fix the ductwork, again said there was nothing wrong, and left. During this visit, I was told they would work directly with the county inspectors office and handle the situation. It has now been over two weeks, and I have not heard a word from them. To date, the county inspector has visited my home three or four times, and Arctic Air has been here more times than I can count. The entire ordeal has been an absolute nightmare. When you spend $19,000 on a new AC system, you expect the job to be done right the first time, not dragged out over months with countless mistakes and poor workmanship. If I ran my business this way, all my clients would cancel their contracts. I bill my clients a solid hourly rate for my time, maybe I should send Arctic Air an invoice for the endless hours I have spent trying to get them to fix their mistakes

They did a horrible repair. It ended up causing damage to the system. I also bought their membership package which gives you a 1-year warranty. I called less than 48 hours after the repair because I had concerns about the repair (the unit was making an extremely loud rattling noise after their repair) they told me they could not come out right away and said the earliest they could come was in December ( this was in September). My concerns were valid though because less than 5 weeks later the repair did end up causing damage because the fan blade was not secured, came loose, and shattered things on the inside. When I called them again, of course, they came up with every excuse in the book not to honor the warranty I paid extra for. Whenever I made a valid point they would come up with another excuse. They are really expensive as well. Almost double the rate of other companies. If they honored their satisfaction guaranteed policy and warranty it would have been worth it but they do not on both accounts. I am now taking estimates for a whole new system and ducts and I will not be using this company. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED!

Very unprofessional manners. They don't care about the customer but the money. They made me pay before they finish the job. My bike disappeared during the installation. Stay away from this company.

Great company, did a great job, always responsive.

Outstanding job

I was very impressed.

They are quick to respond ad good customer service, easy to work with.

They go out of there way with great customer service to ensure the consumer is taken care of.