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Aqua Lock

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17 Years In Business

Company Details

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10470 Bluegrass Parkway
Lagrange, KY 40299


  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Service Details

    Areas of Expertise

    • Radon Gas - Testing/Abatment
    • Egress Window Install
    • Waterproofing
    • Mold Remediation
    • Foundation Repair
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted


    3 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1
    Showing 1-3 of 3 results
    0.50 Charles S. Louisville, KY

    They were terrible. Avoid at all costs. Breached contract, lied about breaches. Will need to hire plumbers, electricians, radon mitigation company, and basement water proofing company to fix all the issues they left. Also have to clean up after them. Ultimately they were destructive to the property and did not perform per the contract. They are also dangerous to the property owner with threats and retaliation for pointing out issues in their work.

    0.50 Tina W. Louisville, KY

    The company provided a quote to install a basement window that had been blocked off from the interior with drywall from the previous homeowner's installation of a chimney that 20 years later had to be removed. The man that provided the bid, verbally stated that they would provide the interior framing. When they arrived, the workers stated that they do not do interior finish framing. I called the office and they said it wasn't stated on the contract and they do not do finish framing. I stated that it was implied. After all, in an above ground window installation in any other part of your home, the contractor would include finishing out the interior framing. Then, when the work was completed, the window they used was not ordered to the size of the window specs and they had to make it fit, so they cemented in a smaller window. I am disgusted with their product, workmanship and dishonesty. I would not recommend them to anyone.

    Response from Company:

    Mrs. Tina Customer Service is our highest priority and I would like to reach out and express my apologies for your frustration. In your review, you mention that the inspector verbally stated interior framing would be completed, but on your signed contract, it states clearly service to be completed: "remove existing drywall to expose the preexisting basement window and replace with new basement window, cost $575. Both of these services were completed on 10/4/19. During our conversation, you mentioned your lack of knowledge in regard to construction, so it was assumed we would finish out the window. Unfortunately, in most finished basements, windows are framed in during the drywalling process, not during window installation, which occurs during the construction period. The same occurs for basic home windows...when above grade windows are replaced the trim is preexisting, for which would have occurred during the drywalling period. Unless a larger window is installed there would be no need for new trim. As perviously discussed, I referred back to your signed contract and you acknowledged trimming was not included on this document. I expressed that my crew does not have the finishing capabilities, but would be more than happy to forward you a contact information for trim finishers. If you would like to contact the office, I would be very happy to refer you to someone. I wish you the best and if I can assist with any further services I would be honored. Sincerely, Becky Kraft, Owner

    5.0 Georganna D.

    Excellent work and excellent team.

    Response from Company:

    Thank You Ms. Georganna :) . If you should need further assistance, please do not hesitate to contact me. :), Becky


    Aqua Lock
    Egress Window Install
    Radon Mitigation

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