Al's Satellite & Antenna

Great Job done

It was great. The best guy I've ever worked with.

It was fast and easy.

I will describe my very bad, frustrating, and ultimately disastrous experience with Al's Satellite in Brodhead. I got an estimate from Al for installing a new antenna early in April of 2022. In an e-mail, he said that if the antenna didn't work, I wouldn't owe anything. He installed the antenna on my tower but said that he would not be able to climb to the top of my tower to install it properly. I agreed but quickly regretted this because by the end of the month the picture on numerous channels was prone to pixelation and scrambling -- at times for periods of 3 to 5 minutes. This affected both the audio and the video and made the programs unwatchable for that period of time. Within a period of 30 days I told him that the antenna was not working because of the pixelation and blackouts of audio and video. Despite his promise in an e-mail that if the antenna didn't work I wouldn't owe anything, he nevertheless sent me an invoice. I pay my invoices in a timely way so I promptly paid the full amount even though at that point I had not had adequate time to evaluate the performance of the antenna. Later he claimed to me that I must have been pleased with the installation of the antenna or I wouldn't have paid the invoice. Nothing could be further from the truth. Needless to say, these things and more continue to be very frustrating for me. He came out to my home a couple of times but nothing he tried, including readjusting the direction the antenna was pointing, managed to solve the problem. He continued to delay by suggesting a variety of reasons that the antenna was not working, all of which I tried but they were to no avail. He claimed that, at those times when he was at my house, the antenna was working fine. I am away from my home for months at a time clearly he wasn't watching at those times when the picture would routinely scramble and black out. I would also get an error message on the TV that said the signal from the antenna was weak or had been lost. This situation has continued for a period a period of a year and a half now. I am a patient and trusting person but everyone has his limit. I contacted him multiple times trying to get the problem fixed or get a refund until he basically said that he would have nothing more to do with me and broke off communication with me. He seems to be ducking my contacts ever since. I am considering taking Al Foesch to small claims court and I probably would have done that long ago if it were not for the fact that I have limited mobility. I still may have to do that because I feel that he lied to me -- he didn't honor his word, as I have outlined above. It has now been nearly a year and a half of excuses and delays and failed attempts to fix the problem ... nearly a year and a half of frustration and he has failed to correct the problem, Neither has he refunded my payment He has said that he will have nothing more to do with me and seems to be avoiding me and my attempts to contact him. Will I have to take him to small claims court? No way can I recommend his services, based on his repeated failures to honor his original promise that I would owe nothing if the antenna didn't work.

Truly a wonderful job and professional experience !!!!!

Al responded to my call quickly and I was very happy with his help. He is the first person I talked to who knew what I was talking about with my antenna problems.

Excellent and quick

Very prompt and professional

on time. call back within 30 minutes

He was on time, did the work agreed upon and charged what was quoted. Canâ t beat that