All Island Fence and Railings

Excellent job!! Fence is looking great

They did a great job!

Ok

Overall we're happy with the fence, but have many issues with the company and job. We don't recommend them. From a sales perspective, it was not smooth. Patrick was inefficient to deal with. He does not use email correctly. Worse, he does not seem to want to deal with women. My wife was coordinating everything and All Island would not contact her or respond to her repeatedly. They always reached out to me. I asked them no less than 5 times to change the contact info to her. They never did. They would reply to me and remove her. When it came to the contract, they digitally signed my name without my consent. I never saw or signed the contract. Patrick told my wife verbally they would remove dirt. When we asked the crew to do so, they said they can't. When my wife spoke to Patrick, he said we should check the contract as it says no dirt removal. Again, the contract which I did not sign. After the job, there was a difference of $8 as a balance and they called me (again not calling my wife) to settle this balance. When I expressed my disappointment with the job, they still insisted I pay the $8. I did cause $8 is enough to be done with them forever. We don't recommend this company. Upon further inspection, after days of rain prevented inspection, the crew left a mess including two saw blades in the grass and multiple screws and nails. My kids were very excited to play in the new space. Luckily I was able to catch this stuff before one of them stepped on one of these sharp items. There was also debris and garbage. The crew needed to do a much better job with cleanup particularly as they knew we had young kids. This was an $8k job, not something insignificant.

They were professional and did a quality job.

Office manager Jerry and his assistant Brian are the epitome of horrible customer service. I asked for the advertisement for the company to be removed due to my no solicitation request and they refused. He even went on to tell me that it's not illegal. Ignorant of the law.

Well done

They arrived within the agreed time. Removed and took away old fencing, installed new PVC fence. Backyard was left clean.

The salesman was very experienced, he answered all our questions and concerns. The price was very good, and the team of installers were just great. They did a great job with the installation. They removed the old fence and cleaned up the entire area before leaving. Highly recommend All Island Fence & Railing.

BEWARE! STAY AWAY! If we could give 0 stars we would Unfortunately, like many others, My husband and I were deceived by the seemingly good reviews. After a google search, I came across â all island fences and railing. They came to give us a quote which we were satisfied with. Upon installation, my husband paid them a portion of the total amount. My husband realized that the measurements that we had agreed upon, and were also written by the company in our contract, were incorrect. When my husband addressed this issue, he was brushed off and given minimal options. I am which none would leave us satisfied. Because they made a mistake on measurements our options were to accept the incorrect measurement without compensation or allow them to fix it by allowing them to drill a new hole for the posting on our freshly paved driveway. The foreman Juan and his crew were entirely unprofessional, rude, and disrespectful. He even got physical with my husband. We are left with an unfinished job and no resolution in sight. I wish things had not ended up this way. It is poor customer service to treat your clients with such disrespect. We work hard for our money have three children and are now left to fix the mistake of someone else. After the encounter, my husband filed a complaint with the better business bureau. The response received from all island fences and railing was completely falsified making my husband seem like the aggressor. When in fact my husband called the police out of fear. Unfortunately, the police did not arrive until Juan and his crew had left. But little did they know that we have cameras all on our property. They will probably reply to this comment again trying to make it seem that we are at fault and continue to try and cover up what occurred that day. Please do yourself a favor and avoid this company. If you read their bad reviews, you will see that they arrogantly respond to each one offering little resolution and placing the blame on each customer. We are extremely disappointed and hope this never happens to anyone else ever again.