Air Temp Service Company, Inc.

Professional all the way!

During the quote period Mario was knowledgeable and provided a quote with options for rebates based on the high efficiency units selected. The Mitsubishi Ductless system have been working great for cooling and Iâ m sure the same will be for the winter with heating. Fallon and Mario, along with their team did a phenomenal job as quickly as possible. As they performed their tasks, the team was courteous, clean and provided communication updates along the way. It was a smooth experience.

The "Trane" AC that they installed for me is really good. I'm comparing with the old one that was swapped out, so maybe most new AC systems are equally good, as some others have told me, but anyhow I'm happy with the new AC. The crew that came to do the work are mostly very professional. One guy was kind of a goof though... I had some issues with electrical inspection as the new AC requires breaker and fuse to be 35amp max. In the end I had to have the whole breaker panel replaced, and replaced the fuses myself. I would like to have known this ahead of time, but Mario was in touch the whole time to give advises. I think they do the best within their capabilities, and I respect that.

After I posted my initial reviews, the owners of Air Temp Service Co. (Mario and Lori) reached out to me, and wanted to make it right. They are a family owned business, and proud of the work they do.We talked about the issues with our interactions with their company. After some additional research, I agree that the Nest Thermostat does need a common wire, and its beneficial that we had it installed. The other issues were due to the technician that was working with us at that time. That technician was removed from the company a few weeks after the work at my house was complete. The technician was responsible for the up charge on service, and pushing us to replace the CPU for our central AC (this should have been communicated as being the worst case scenario instead of the first step to fix the issue).The outside unit which was the main job I contracted Air Temp Service Co. for was installed cleanly and quickly. It was good work. They have also removed the technician who caused my family so much grief. I would say if you are a potential new customer they are worth giving a shot. They will take care of the job, and if you do have an issue they will make it right.

Would recommend

Mario was very professional and knowledgeable. He always answered any questions I had promptly and thoroughly. I had questions about sizing and seer rating for the unit and he let me know which one would best fit my situation. The crew always cleaned up after themselves and left the place like they came. They installed a new air handler and compressor in 1 day and came back to add an attic fan.

Mario's team was efficient and thorough. Pricing was reasonable. Mario was accessible and professional. Back office was pleasant to deal with.

Working with Mario was very easy and stress free. Any questions or concerns I had, he was eager to answer and or solve. The Trane system (installed 4 weeks ago, 96% Furnace and 18 SEER AC) has been working VERY WELL and so far I could not be happier. Install took two days which was expected, clean up could have been a little better but that comes with every person that comes into your house. Overall I would absolutely recommend Air Temp and Mario to anyone in need of any type of HVAC work. Very Pleased.

Good

Quality of products and service.