Advanced Moving & Storage, Inc.

I had a terrible experience with Advanced Moving (Wood Dale) on Thursday (6/10). I can see from the other recent negative comments that I am not alone. It is hard for me to believe that their Google average of 4.2 or 4.3 is legitimate. Here are 3 good reasons NOT to hire Advanced Moving. I should have looked into this company more closely before hiring. First, the company requires cash payment when the truck arrives at your new house. They calculate an amount based on the estimated time to unload the furniture. They will not unload until they have cash. This should have been a red flag. Making payment before the job is complete takes away any incentive to hustle. There was wasted time both at the beginning of the move and when the truck arrived at my new house. There was more wasted time because the crew insisted on walking all the stuff I wanted in the garage all the way from the street in the front of the house to the back. The garage sits on an alley but for some reason, the driver did not want to move the truck around to the back. I paid for all this wasted time. SECOND, THE MISSING 100 DOLLAR BILL After arriving at my new house, the driver abruptly walked off with my money in the middle of our transaction without counting it. I asked him twice to count it as he was walking away, but he did not. When he returned minutes later a 100 dollar bill was missing. I think it is very likely he took the missing 100 dollar bill. While I was on the phone talking to the dispatcher about this, the driver swore at me as he walked by on his way back to the garage. The dispatcher has not called back to explain this situation. After the driver swore at me, he stayed in or near the truck for the rest of the movie. He would remove items from the truck, but that was it. By this time, the two helpers were moving slowly (a 3 man crew, a driver, and two helpers), so I began to move things into the house as well. I did a lot of work because I wanted to get the job done and get rid of Advanced Moving. THIRD, THE ROLL TOP DESK I paid cash based on an estimated finish time of 4:15. With my help, we were about done at 3:30 with one more item to move, a heavy roll-top desk. The crew then took a half-hour break. Finally, the two helpers began moving the desk towards the front door. By this time the driver was claiming to be sick in the cab of the truck and would not help with the desk. One of the helpers told me he did not think they could get the desk in the house and up to the 2nd-floor office so I called Advanced Moving again. The dispatcher was not available to talk to me, but apparently, he called the driver, who suddenly appeared to help with the desk. While I was still on the phone with a customer representative at Advanced Moving, the 3 man crew got the desk in the front door and left it there, then got in their truck and drove away. I asked several times why they were not taking the desk up to the 2nd floor but got no response. The dispatcher continued to be mysteriously unavailable and has not called me back as promised by the customer representative. And the crew was not careful with wood floors. They also severely bent the front door strike plate on my old house, but apparently did not notice. They were not well trained. Finally, one of the helpers mentioned that the day before had been a tough one. He said they dropped and did a lot of damage to a grand piano. Do not hire Advanced Moving.

Horrible Company hands down !! Very unprofessional movers ( kids ) that do not know how to move furniture let alone finish a job. They show up with smaller trucks then originally promised purposely not to finish the job and demand cash payment before the job is complete. If your looking for a company with unprofessional movers that damage your property, do not complete the job, and hold your belongings hostage, then give them a call! Once they take off with your belongings after damaging your property, they only take cash payments just so that you can get your damaged property that they purposely unload & unwrap in their warehouse with your own movers and your own trucks. Obviously only 5 star ratings are filtered on their Facebook ad!! Please read their reviews on Yelp for a better understanding and a true picture on how they actually conduct Business ! Very unprofessional !! https://www.facebook.com/ads/library/?id=1748036788714111

They came under the price estimate which is always good.

Nanette was amazing... I called on a Monday For a Wednesday move and they responded really Bill will be out of a jam

I was originally quoted 5 hours it took 9. Also, I do t like the policy to have to have cashiers check. Who has time when your moving to add a other errand on their list.

HomeAdvisor, have some integrity and do not list them anymore. I wish I would have read the Yelp reviews. They could not have been worse. For starters, they were between five and seven hours late considering they gave me a two-hour window. The movers were small, exhausted and as soon as I saw them I knew they would have trouble getting some of my heavier pieces down three flights of stairs. I have used other movers and the men were physically capable and worked together in a well-trained, coordinated manner. These overworked, exploited minority workers were NOT professional movers. After they were hours late they had the audacity of telling me I had had to pay another $120 upfront and in cash. If I did not pay it, and they were not done in my allotted time, they threatened to leave my belongings outside. Oh, and conveniently there was no manager in the office to talk to. They somehow miraculously finished in time. It was now 6:00 p.m. and the exhausted movers said they had yet another move to do. Yes, exploited. When I started unpacking I was broken-hearted to find several beloved pieces of furniture badly broken. I was told on the phone by customer service that they would send a repair person to fix them. Instead, I got a $46.00 check in the mail. How devious and insulting. I am telling everyone I know not to use this company. And, beware of Home Advisors listings.

Movers weâ re hardworking and careful

They did not do what their estimator said they would do. Some of the workers were great, some did a poor job, one walked off the job, without a word to anyone and after doing nothing for the day. They overcharged me for their services, and provided poor customer service. It remains to be seen if they will address the damage they caused. I would not use them again, and given that they did not do what they promised, I would not recommend them.

The guys were so nice and helpful during a time that can be super stressful. Would totally recommend to my friends!

These polite professional movers showed up on time and immediately went to work. They wrapped up everything in moving blankets and plastic wrap. No loud music, screaming or lost in their phone. They hustled and impressed me. I highly recommend them and will use them in the future.