Ace's Garage Door Repair & Installation

Did a good job

Ace did a good job fast and efficient.

Val, was very caring and easy to talk to.

I got coerced to pay an excessive amount of money for a replacement garage door opener. It seems like much more than the market value of the unit.

I have already recommended him to others! Did a great job.

Very Technically savvy, fast and great price.

I think this business is not very honest on telling the customer what was the issue, the repairman was just telling me if you don't do this and that, something else would happen in the near future, I know that it was my mistake to listen to him since he replaced one part of the garage door opener and instead of giving back the old part to the owner, he kept it in his truck, and when I asked, it took him a long time before he could find it in the mount of old parts in his truck and he suggested to replace another part, again he took the old part away, I am not sure if he replaced the new part to my garage door opener like he said or he just replaced it with a refurbished one and charged customer with the price of an old one. Later on, one of my neighbor told me that look like he used an old part to replace it when looking into the garage door opener, even though the opener works for now, but don't know how long will it last???

Our garage door had to be special ordered and that took more than 3 weeks to received then another day to install. Other than the long wait, the subcontractor that did the work showed up almost 1.5 hour late for the installation appointment, took about 3 hours to install the new door and the quality of work was okay.

The overall experience was mostly satisfactory. The door seems of acceptable quality -- except that its mail slot door does not close completely (due to protruding rivets). Arthur, who came to the house to measure and give a quote was knowledgeable, helpful, and cooperative. The installer did well, except for a not-completely-thorough clean-up (a nail left in my driveway could have punctured a tire if I'd not discovered and removed it.) There was a minor problem with setting a time for the installation. When I paid my deposit I was happily surprised to be told that the installation could be completed probably within less than a week, and that I'd receive a call to set a time. A week passed with no call. So I had to call and request an installation appointment.