A & A Awnings and Storm Shutters

Disclosure loved the awning when it worked. Purchased and had an A& Awning installed 1.5 years ago. Attempted to use it the beginning of the summer. Awning would only move approximate 1 every time the button is pressed. So I manually extended the awning. Tried other times throughout the summer after swapping the battery in the remote with no luck. Called A & Awning and explained the issue and I was told it sounds like the motor needs to be either reprogrammed or replaced. Was also told during the conversation that there is 5 year warranty on the motor that is covered but I would be required to pay $175.00 service fee, which I do not agree with. We spent thousands of dollars on an item that we used for only one summer and a handful of times and now need to spend more money on to fix a warrantied part. I honestly wish I would have just spent a little more money and had a permanent overhead future installed.

Fast and efficient

The sales rep was very knowledgable and answered all our questions. The install went smoothly. The installers were very professional, discussed everything. Love my new awning.

Good morning all, Here is my experience The office manager/receptionist Penny was very pleasant. Estimator Mike MacDonald was a no-show. I called the office manager/receptionist Penny to ask if Mike was on the way? (Appt was at 8 am and I called at 9 am) Penny told me Mike said (roundabout) we only provide labor for those who purchase products from us. In my case, I already had Bahama/storm shutters that needed install. Note: I am ok with A&A business decision regarding labor. I did take time away from the office? Did my time not matter to you? Mike MacDonald, I would have appreciated a call from you personally as a courtesy versus having to track you down. My storm shutters will go up - they will be beautiful - they will be a point of discussion when viewing my home, and I will reference this experience. Result customer failed - word of mouth lost. Bay Colony - Linkhorn Park resident.

They did an excellent job. My husband and I enjoy sitting on our deck now.

I like the awning. It works well. Great installation. They discussed everything with me. Great value.

Great professional service. They gave me suggestions that made my awning look even better. Hands down one of the best companies I have dealt with in the area

They did not install the metal cover which would have required additional support. And they did not contact me to provide possible fixes as they had suggested.

Have had a first rate experience from start to finish with this company. The retractable awning is perfect as was the installation process. The installers were efficient, courteous, experienced and prompt. I am extremely happy with this company in all aspects.