ARS / Rescue Rooter Durham

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Corporate Account

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53 Years In Business

Company Details

  • Bilingual

Contact

Serving You Locally
Durham, NC 27707
ARSRaleighDurham.com

Hours

  • Mon: 7:00 AM - 9:00 PM
  • Tue: 7:00 AM - 9:00 PM
  • Wed: 7:00 AM - 9:00 PM
  • Thu: 7:00 AM - 9:00 PM
  • Fri: 7:00 AM - 9:00 PM
  • Sat: 7:00 AM - 9:00 PM
  • Sun: 7:00 AM - 9:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • General service, ac repair, and new installations or replacements
    • Home air conditioning & heating maintenance and tune-ups
    • Indoor air quality accessories
    • Furnace or Heat Pump Installation, repair, or emergency service
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Trip Charge May Apply
    • Credit Cards Accepted

    Ratings

    4.4
    49 Verified Reviews
    • 5
      41
    • 4
      3
    • 3
      0
    • 2
      0
    • 1
      5

    Highly rated for

    • Customer Service
    Showing 1-10 of 49 results
    5.0 Melvin B. Greensboro, NC
    1/23/2025

    Technician did a great job.

    1.0 Alejandro C. Chapel Hill, NC
    1/1/2025

    ARS-Durham installed a brand new HVAC unit two and a half years ago. Six months ago it stopped cooling so I called for service. The technician diagnosed a faulty Schrader valve and replaced it. Despite the age of the system and it being in warranty I was charged in full for the repair and the refrigerant ($700+). Fast forward 6 months, the system is having trouble again with poor performance. I called ARS-Durham and after describing the situation and my concern that they may not have fixed the actual leak, they tried to sell my a new system instead. Once I declined they scheduled an appointment, which they never bothered to show up to.

    Response from Company:

    We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Lora, a call on 919-287-6486 at your convenience.

    5.0 Cynthia B. Durham, NC
    12/4/2024

    Heat pump actually needs to be replaced. Tech showed me video and testing he performed. And why my heat pump was not working. Got up to a cold house this morning. Tried everything I knew to get the house warmer. Called ARS, the scheduled tech and he showed up the same day. I will have to wait for new heat pump to come in. I am satisfied with service so far.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    4.0 Ray H. Greensboro, NC
    9/25/2024

    Mike was very knowledgeable and did a great job! I will definitely call them again if I have any other issues. Thank you very much ð

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Rachel G. Durham, NC
    7/26/2024

    Professional, honest, integrity. System running excellent.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Tara M. Durham, NC
    7/24/2024

    Technician was knowledgeable and informative and respectfulâ ¦..

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Rebecca M. NC
    5/27/2024

    Great job!

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    0.50 Jonathan R. Chapel Hill, NC
    5/24/2024

    They will never stop contacting you no matter how many times you ask them to take you off their list. Do not use these guys.

    Response from Company:

    We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Lora, a call on 919-287-6486 at your convenience.

    5.0 Carl S. Durham, NC
    5/5/2024

    The service technician Jose did a very good job very conscientious took the necessary time to complete the work.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    5.0 Susan D. High Point, NC
    4/23/2024

    I had just had unit installed 2&1/2 yrs ago. Too early for problems. They sent a repairman that same day(which was excellent). He checked out the complete unit while he was here(which was excellent). Conclusion was the heat function had tripped the circuit breaker & shut it all down. He fixed the problem & advised that if it happened again that the breaker ìwas probably too small for the unit. Just have to wait & see now. Excellent service, friendly service, good attitude. I'm impressed.

    Response from Company:

    Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider.

    Photos

    ARS / Rescue Rooter Durham
    System Installation

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