AAA Moving and Storage

4.32 |65 Verified Ratings
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AAA Moving and Storage

4.32 | 65 Verified Ratings
Write a Review

972-537-8941

11319 Indian Trail
Dallas, TX 75229
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Profile
AAA Moving and Storage


AAA Moving & Storage is a Texas-based leader in the moving industry for the past 10+ years. Proudly providing a variety of moving services including Local Move (Apartment, Storage, Home, Office) and Long Distance National Moves, Full Packing Supply (ranging from select item packing to white glove all-inclusive Packing Services, Custom Boxing/Crafting), as well as Private Storage in our 30,000 square foot warehouse facility. We happily offer 30 days of free storage to all of our customers using the service for a long-distance out-of-state move. We are regarded as one of DFW's Premiere Moving Services. We are perfectly A+ Rated with the Better Business Bureau, We are perfectly A+ rated on the official Angie's List site, and we guarantee a smooth, and worry-free move for all of our customers. We also offer Free In-Home/ or virtual Visual Estimate services for our customers moving out of state. We offer this service In Person, or Virtually through the iMover app. Please ask for details.

Achievements

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Service Area

  • Dallas
  • Fort Worth
  • Arlington
  • Irving
  • Denton
  • Garland
  • Plano
  • Lewisville
  • Mesquite
  • Richardson
  • North Richland Hills
  • Haltom City
  • Grand Prairie
  • Flower Mound
  • Fate
  • Carrollton
  • McKinney
  • Waxahachie
  • Keller
  • Frisco
  • Duncanville
  • Bedford
  • Grapevine
  • Rowlett
  • Hurst
  • Coppell
  • Rockwall
  • Allen
  • Euless
  • Cedar Hill
  • Ennis
  • Terrell
  • Desoto
  • Balch Springs
  • Lancaster
  • Azle
  • Burleson
  • Prosper
  • Farmersville
  • Mansfield
  • Pilot Point
  • Red Oak
  • Kaufman
  • Celina
  • Roanoke
  • Crandall
  • Melissa
  • Sunnyvale
  • Venus
  • Midlothian
  • Joshua
  • Royse City
  • Little Elm
  • Argyle
  • Sanger
  • Sachse
  • Alvarado
  • Lake Dallas
  • Seagoville
  • The Colony
  • Forney
  • Anna
  • Addison
  • Quinlan
  • Colleyville
  • Wylie
  • Aubrey
  • Haslet
  • Rhome
  • Southlake
  • Justin
  • Crowley
  • Van Alstyne
  • Princeton
  • Kennedale
  • See All >

Services Offered

Moving
  • Out-of-State Moving Service

Areas of Expertise

  • In-State Moving
  • Out-of-State Moving
  • Local Moving Services
  • Labor Assistance
  • Experienced Estimating

Product Brands Used

  • Triple Padded Nylon Quilt Blankets

Quick Facts

Business Hours
Monday:
8:00 AM to 8:00 PM
Tuesday:
8:00 AM to 8:00 PM
Wednesday:
8:00 AM to 8:00 PM
Thursday:
8:00 AM to 8:00 PM
Friday:
8:00 AM to 8:00 PM
Saturday:
8:00 AM to 8:00 PM
Sunday:
9:00 AM to 5:00 PM
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2010
Memberships & Affiliations
  • Angie's List Super Service Award winner, 2018, 2019, 2020
  • A+ Perfectly rated by the BBB
State Licensing
Trade: Household Goods Mover-Out of State
License #: 2334187
Expiration: 12-31-2021
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
Insurance
Type: General Liability
Amount: $750,000
Expiration: 09-04-2022
Type: Other
Amount: $50,000
Expiration: 12-11-2021
Type: Automotive
Amount: $750,000
Expiration: 09-04-2022
Awards
  • 2013 Dallas Best Business Award Winner - Moving & Storage
  • 2014 Dallas Best Business Award Winner - Moving & Storage
  • 2015 Dallas Best Business Award Winner - Moving & Storage
  • 2016 Dallas Best Business Award Winner - Moving & Storage
  • 2017 Dallas Best Business Award Winner - Moving & Storage
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

We donate Gently used furniture/appliances to CCA, Goodwill, and St Vincent Depaul

How We Got Started

I chose to work in this industry because We care about helping families move, safely, efficiently, and most importantly, Affordably. .

We started in this industry in 2005.

We describe our business as Well established

 

Photos
AAA Moving and Storage


My Work
2 Projects
Free Offer! Get 1 specialized Custom Pack free when using our service for local or long distance moving services. Custom packed items are; Flat Screen TV, mirror, glass table top, artwork. Free Offer!
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Ratings & Reviews
AAA Moving and Storage

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 65
  Page 1 of 7
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5.0   |  
Our move went very well. Great communication from the start. No damages and the price was just as quoted. We would highly recommended AAA to anyone needing a mover that will delivery on their expectations. Thank you again!
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5.0   |  
Review by in Aubrey, TX
Great experience and will definitely use again for future moves.
Response by AAA Moving and Storage: It was our pleasure to have been of service. Please definitely keep us in mind for friends, family, colleagues, or yourself if needing movers again!
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1.0   |  
If you value your belongings, pay a little more and go with a highly rated company. I was given a quote for three men and a 26 ft truck for 7/20/21. On 7/20 I received a call to reschedule me for the 21st. I reluctantly agreed as I felt I had no choice. They showed up late that day and with only two men, not the three I had booked. After finally reaching the company, I was offered a small discount. The move was to be based on hours spent, so it was unclear what the total would be. I was given a blank contract to sign, which I refused to do. I was told I would have to sign it before they left but I said that I would only sign it if it was filled out. They never asked me to sign it again. Since there were only two men, they were moving large pieces of furniture separately. Also, it took them longer so my one day move was changed to a two day move. They arrived at my new home the following day and since it was already furnished, most of the furniture and boxes could be placed in a guest house and a shop. Only a few pieces of furniture were brought inside my home. I immediately discovered damage to one of those pieces and was told that their insurance carrier would be contacting me. I m still waiting six weeks later. When I went into the guest house, I was horrified to see that they had stacked my wood furniture in one huge pile. There was nothing placed between the pieces to protect them. I couldn t even reach the top without a ladder. Later, a family member came to help me separate each piece. Literally, every piece is damaged. I am beyond angry. This is high quality furniture that I have taken care of dumped in a pile. I believed that this company would be a reputable one due to their connection to Home Advisor/ Angi s List. That has not been the case.
Response by AAA Moving and Storage: We have already been working with the customer in private to resolve the claimed issues at hand. Since the complaint is now made public, we will respond publicly as well. The job was performed exactly to the specifications hired for. The customer specified for our team to stack and load the contents in a temporary storage area, which only allowed for us to tightly squeeze the contents inside and in a stacked fashion since that was the only space we could put the contents at the time. The damages noted can not be confirmed they were in fact caused by our service. We have already made an attempt at resolution however the customer has declined our offer which is based on the coverages allotted for the services provided (no added insurance coverage was purchased by the customer as recommended prior to performing the service). We regretfully accept their rating and wish them the very best moving forward. The customer has the direct contact info of the general manager if they would like to discuss further details, and the general manager has made attempts to resolve the issue with the customer to no avail.
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5.0   |  
We would like to commend AAA Moving & Storage on doing a fantastic job with our move. We had a great first meeting to go over details and pricing. We hired them immediately. The move out day went great, no issues and no complaints. We needed some extended storage and AAA was easy to reach and make the plan for storage until our new home was ready to receive delivery. On delivery day, the same expectation was met. Great service, no surprises, friendly staff, no damages. We highly recommended AAA Moving & Storage to anyone needing reliable, and dependable honest movers if you are especially moving out of state. Thank you so much staff and team!!
Response by AAA Moving and Storage: It was our pleasure to have been of service for your move. Please keep us in min dif needing movers again. Best wishes!
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5.0   |  
From the first call with the estimating rep Jason, I felt comfortable. We discussed packing needs, and important other details on how my move needed to be orchestrated. The crew arrived and did exactly what was promised. I've moved several times over the years and am not easily impressed, These guys impressed me. Very good wrapping and packing was provided, very cautious handling of my furniture was accommodated, and no surprises in the cost department either. A similar experience on delivery. The team called me when the truck was heading to California, the driver called the day before to schedule a delivery time, they showed up on time, and brought everything it and set it all up. No damages, no problems, no issues at all. What a fantastic move. I would most definitely recommend AAA Moving & Storage to be your movers from my experience with them 100%
Response by AAA Moving and Storage: Thank you for putting your confidence in Moving & Storage. It was our pleasure to have been of service.
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0.5   |  07-02-2021
The owner of this business Sofia will not make her mistakes right. Sofia please learn to do the right thing in your business if you make a mistake. I was not asking for you to not charge me for your services I was just asking you to offer a discount for your mistake. I will never recommend your services to anyone I come across. You just had one thing to do. Make it right. I reserved 3 men and 1 26ft truck to start between 8a-10a. They showed up with 2 men and a 20ft truck that they had rented from Uhaul at 10:30a. I spoke with Sofia and she offered to drop the price from $120 to $100 (her normal rate for 2 men and a 26ft truck) problem is that we still only had a 20ft truck. I had to go rent another Uhaul myself for $120 and had my sons friends come pick the slack from the missing person. Instead of taking the 8 hours it took 11 1/2 hours. I called her up to explain that this was not right to do to a customer she said that she did not care and that they got the job done and that is all that matters. I explained to her that instead of $120 for 8 hours $960 it was $1150. A $200 difference. I told her that I run a business and sometimes I make a mistake and I need to make it right and she should do the same. She stated that she did not care and told me goodbye then hung up. Sofia please learn to do the right thing in your business if you make a mistake. I was not asking for you to not charge me for your services I was just asking you to offer a discount for your mistake. I will never recommend your services to anyone I come across. You just had one thing to do. Make it right. Be better
Response by AAA Moving and Storage: This was a local in-town move - A basic issue in America right now - workers didn't show up to work. The rate was indeed fairly discounted because the job was a man short, but the customer wanted a steeper discount. A piece of another load wasn't able to be fully removed from the truck that morning (to make sure we made it to the start as agreed), and the job had 1/4 of a truck un-available. We still completed the work until the customer said that was it. End of story. This person has unreasonably spammed us over this complaint on literally every review site. A happy customer will rarely write a review, and as we see here, an unhappy customer will go to extreme lengths. We appreciate your business nonetheless, regret you felt the need to post over 15 different negative reviews against us, and we still wish you all the best.
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5.0   |  
Our move went fantastic. I accepted a new position relocating to Florida. We had almost no time to prep and pack ourselves. AAA came in and did all the packing for us, and had all of our things wrapped up and loaded in a day. The delivery was fast too. We were moved out on a Friday and received our shipment the following Wednesday. No damages, no complaints, and the best price by far compared to all the other movers who were quoting bids. Thank you thank you thank you. I will definitely recommend AAA if needing dependable movers and a great price.
Response by AAA Moving and Storage: Thank you for putting your confidence in AAA Moving and Storage. It was our pleasure to have been of service. Please feel free to share our info with any friends/family needing moving services starting or ending in Texas. Best wishes!!
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1.0   |  
I hired this company IN November 2020 to do a cross-country move. I did see positive ratings for them on the Home Advisor Site so I called for a quote. This was a long-distance move but during the Pandemic I was trying to support **local** companies though I did get a quote from a nation wide chain as well. It was a three-person crew that arrives to load up my boxes and furniture. They did a good job though I did have to clean up after them as there were packing materials and used tape rolls left in rooms and in the front entry and garage. The delivery was absolutely horrible. A single person arrived in the cross country truck. There were no others to help unload though the driver did **call ahead** to get another person to meet him to help. For the first 45 minutes, however, he was alone attempting to unload this packed cross country moving van. The driver did not speak English and it was difficult to communicate issues and directions but I did my best in as socially distanced a manner as I could (and the driver did not wear a protective mask) My cousin and I attempted to assist after the first item he pulled from the truck fell out of his hands and smashed on the pavement. The second item was a Rubbermaid rough neck... clamped tote which he caught on the edge of the door opening of the truck and it ripped one of the four clamps off and the tote crashed to the ground. Several boxes which were marked **this side up** and do not lay flat were not properly moved. One person finally arrived to assist the driver in unloading The Washer/Dryer combo, even though wrapped with padding, had enamel knicked off them (these were only 6 months old). The two movers when bringing in a solid cherry chest on chest unit, tilted it improperly and two of the drawers came out of the unit and hit the floor. One was scratched significantly and the other had the drawer runner on one side broken completely. Other pieces of furniture ended up having multiple dings and the leather sofa and chair many scratches in the cushions which were not there prior to the move. All in all, this was not what I hired professional movers to do. I definitely didn not get the expected **professional** service. Unfortunately when pricing repairs to furniture and such it did not quite meet the insurance deductible, so I never filed the paperwork for that even though I did do the research. I did call the company to detail the results but after the first call to them, I never heard back. I am very disappointed in the overall experience.
Response by AAA Moving and Storage: FALSE or EMBELLISHED REVIEW - We received photos from the job site and there were no damages to note. The customer signed our forms saying all items received in good condition. We think the customer found a scuff or scratch on something later and flipped out way over the top unnecessarily. To date, there have been ZERO calls, ZERO emails, ZERO messages in regards to this customer having any claims for damage. We are happy to assist, though the statements in this review are not the actuality of the scenario. Covid has made many people quick to leave over-the-top false reviews to try and receive money in return since moving is expensive, to begin with. What a shame. False reviews like this put family-owned businesses out of operation and leave only large faceless chain companies as the only options to consider. So much for making America great again.
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5.0   |  
AAA was a Godsend! I initially went with a different moving company(TMG) and needed my furniture moved cross-country. I've been apprehensive of movers because I've heard all the horror stories of how movers would charge extra or hold your furniture hostage for more money. Unfortunately, I fell victim to a bait and switch. Not only did I send a spreadsheet with dimensions and pictures of each item, but I also sent a link to my place so there would be no surprises. TMG was supposed to come to pick up my furniture on a Wednesday, then switched to Thursday, and finally arrived Friday. As soon as the manager came, he almost tripled the original quote. In a panic, I called Jason at AAA Moving & Storage to see if he would help me with the move. I sent him the spreadsheet of my furniture and the link to my place. He was very empathetic to my situation. Within the call, he gave me a quote and the earliest pick-up date. Not only was his quote lower, but he also spent the time to explain the process and assured me that I would not go through another nightmare with his company. They arrived at my place and not a minute late. Simon and his team were fast, efficient, and wrapped my furniture in no time. It was the best wrapping I have ever seen and I moved several(11+) times in my life. If you need a moving company in Texas, you definitely want to use AAA!!!!
Response by AAA Moving and Storage: We simply loved working with you, it was our pleasure to have provided the dependable service after the other movers you initially hired fell thru. Please keep us in mind if we may ever be of service again, and you keep being a happy and joyful person to work with...you made this a great experience for us as well.
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5.0   |  
Great work! They arrived early and were very efficient and quick with moving everything from one apartment to the other. We did not have a single damaged item upon arrival. Highly recommend this company, couldnâ t have asked for a better moving experience.
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Showing 1-10 of 65
  Page 1 of 7

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